This page explains the FEHU Media Agency billing terms and conditions for the online services provided on or in connection with the services provided by fehumedia.com (the “Services”).

By purchasing the Services, setting up an account to use the Services (“Account”), accessing the information, resources, services, products, and tools FEHU Media Agency provides, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (“Billing Policy”) along with the terms and conditions as stated in our Terms of Service (fehumedia.com/terms-of-service)

General Billing

To the extent the Services or any portion thereof is made available for any fee, you will be required to select your desired services package subscription and provide FEHU Media Agency information regarding your credit card or debit card (collectively, “Payment Instrument”). Acceptable Payment Instruments are credit or debit cards issued by Visa or MasterCard. Cheques are not an accepted method of payment at this time.

You represent and warrant to FEHU Media Agency that such information is true and that you are authorised to use the Payment Instrument. You will promptly update your Account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

- We offer various service package options on monthly subscription to suit your budget and requirements.

- The monthly ad budget is used for your internet advertising (excluding service fees) (“Monthly Ad Budget”). Monthly Ad Budgets are billed monthly and will reoccur at the same rate (as agreed) unless and until you notify FEHU Media Agency in writing. Monthly Ad Budget amounts are set for a monthly period and cannot be adjusted during any given monthly term. The adjustment will begin on the next Billing Date (as defined below).

- An Onboarding fee is charged one-time upon Account set up and is clearly indicated on the invoice provided.

- You will be issued an invoice detailing charges dependent upon the services package subscription you have selected. Once this invoice is signed, dated and received by FEHU Media Agency, the service term will commence and all corresponding payments are due and owing within 10 days of signature, and prior to agreed rendered services commencing).

You agree to pay FEHU Media Agency the amount that is specified in the payment plan in accordance with the terms of such services package subscription and this Billing Policy. You hereby authorise FEHU Media Agency to bill your Payment Instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your Account, and you further agree to pay any charges so incurred. If you dispute any charges you must let FEHU Media Agency know within thirty (30) calendar days after the date that FEHU Media Agency invoices you.

FEHU Media Agency reserves the right to change services package subscription prices. If FEHU Media Agency does make a pricing change, FEHU Media Agency will provide notice of the change in email to you at least thirty (30) calendar days before the change is to take effect. The pricing change will take effect on the first Billing Date that falls after the 30 day notification date on which you have received notification of the pricing change. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.

Accounts

- All Accounts are set up on a prepaid basis. Payment must be received by FEHU Media Agency before any Service is provided and the Account is activated. You are required to keep a valid Payment Instrument on file to charge for recurring monthly plan subscription fees, ad budget and/or any add-on services hired by you (the client).

- All international customers must pay by a Payment Instrument accepted by FEHU Media Agency. FEHU Media Agency does not accept international cheques.

- The Set-up Fee is a one-time non-refundable charge to create your Account and other necessary assets required to launch your marketing plan.

- Customers are responsible for keeping all Payment Instrument details and contact information current. This can be done online through the Settings Tab in the CRM or via email to your Account Manager at FEHU Media Agency, or send updated Payment Instrument details to: email address: payments@fehumedia.com. To access the Account settings to change/update the Payment Instrument, you should login to your Account, click on Settings Tab and then click on the Payment Settings on the left sidebar.

- All recurring monthly subscriptions are automatically invoiced and charged to the Payment Instrument on file.

- Invoice and payment receipts are available to customers upon request. Please email us at support@fehumedia.com for your copy.

Billing Cycle

- All Payment Instruments are automatically charged on your specific billing cycle date. Customer billing periods typically begin on the day of the month in which your Account was activated (“Billing Date”). If the Payment Instrument is declined on the Billing Date, FEHU Media Agency will attempt to charge the Payment Instrument on file for no more than ten (10) calendar days, after which if Payment Instrument continues to decline, the Account is disabled, and Services will cease to continue.

- FEHU Media Agency will make no more than three (3) attempts to contact the client to discuss payment of due account and reactivation of account and services.

- Any Account that is past due (10 calendar days overdue from billing date) will be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

- After an Account is delinquent for thirty (30) calendar days, it will be cancelled. Once cancelled, you will not be able to recover any files until the Account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. Further, the Account record and delinquent balance for any unpaid services that have been rendered may be submitted to a third-party collection service.

Fees

- FEHU Media Agency may, at its sole discretion, charge a €15.00 late fee for Accounts that are thirty (30) days or more past due.

- If a customer initiates a chargeback, FEHU Media Agency may, in its sole discretion, charge a €50.00 processing fee for each individual chargeback.

- In the event an Account is submitted to a third-party collections service, a €50.00 processing fee may be assessed to the existing Account balance. This fee is in addition to any other fees previously assessed on the Account.

- Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Training and Coaching

To help you succeed and get the most from FEHU Media Agency, we offer online training via Zoom, or Video tutorials, and support help, The use of all training opportunities are not mandatory but are strongly encouraged.

Services Package Subscription Billing

Payments are collected at the beginning of each billing period on the Billing Date. Customers may cancel their services package subscriptions at any time after the services package subscription period has expired. In the event of cancellation, you will still have access to your applications through the end of your current billing period. FEHU Media Agency will not prorate any portion of unused services package subscription services. All services package subscription fees are nonrefundable.

Cancellations

You may not cancel the Services during the initial paid for services package subscription period. Cancellations made at the end of the plan subscription period or thereafter, must be submitted in writing to support@fehumedia.com and confirmed in writing by a FEHU Media Agency representative. Email cancellation requests, alone, do not constitute acceptance of any cancellation. The cancellation is not complete until you receive an email response from the FEHU Media Agency representative confirming cancellation. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an Account with FEHU Media Agency cannot be done by simply canceling the Payment Instrument. FEHU Media Agency will continue to treat this as an open Account and the billing cycle will continue, resulting in a past due Account that may be turned over to a third-party collection service. It is imperative that Account cancellation is done through a FEHU Media Agency representative to ensure Account closure.

Cancellation of an Account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

You agree to provide FEHU Media Agency thirty (30) days to attempt settlement of any billing dispute before disputing with any third-party Payment Instrument company or bank. FEHU Media Agency must be the first option in billing disputes. Should FEHU Media Agency receive a chargeback from a third-party Payment Instrument company or bank on the customer’s behalf before FEHU Media Agency has been given a chance to resolve the issue, FEHU Media Agency has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, FEHU Media Agency retains the right to collect on any rendered services or fees that are due. FEHU Media Agency will submit any disputed amounts to a collection agency. Once a chargeback has been received, FEHU Media Agency will immediately suspend the Account until the matter is resolved.

Satisfaction Guarantee

You agree to follow our success formula and at the conclusion of your contract term, if at least 3 closed deals have not been achieved, FEHU Media Agency then agrees to extend your contract term for one (1) calendar month at €0.00 management fee for that month (ad spend / budget not included) or until 3 closed deals have been achieved.

Refunds

BECAUSE OF THE SENSITIVE AND PROPRIETARY NATURE OF OUR INTELLECTUAL PROPERTY AND SUPPORT, COACHING, AND SAAS SERVICES, CUSTOMERS WILL RARELY QUALIFY FOR REFUNDS, CANCELLATION OR DEFERRED PAYMENTS. UPON THE RARE CASE CUSTOMERS MAY BE ELIGIBLE FOR REFUND CONSIDERATION, THE FOLLOWING CRITERIA MUST BE MET AND REVIEWED BY A SENIOR MANAGER: (1) WITHIN A 5 DAY WINDOW YOU MUST PROVIDE CLEAR DOCUMENTATION AND SHOW YOUR WORK FROM THE INITIAL ORIENTATION AND TRAINING/COACHING. ALSO, INCLUDE ANY AND ALL IMPLEMENTATION PROOF OF NON FACEBOOK ADVERTISING TRAINING INCLUDED THAT YOU HAVE EXECUTED BEYOND THE INITIAL TRAINING. (2) THE PRECEDING PROOF OF IMPLEMENTATION MUST BE SENT TO A COMPANY MANAGER IN THE FORMAT REQUIRED (3) AN AUDIT AND REVIEW CALL MUST BE SCHEDULED WITH A SENIOR TEAM MEMBER AFTER YOUR SCREENSHOTS HAVE BEEN REVIEWED AND APPROVED. YOU MUST SHOW ACTIVE PERFORMANCE AND IMPLEMENTATION OF OUR SUCCESS FORMULA AND SYSTEM. ANY POTENTIAL CASES CAN ONLY BE INITIATED BY PHONE AT +34-634-364-124. ACCOUNTS CANNOT BE BOUND OR MODIFIED VIA EMAIL OR VOICEMAIL.

Pre-paid services package subscription fees and set-up fees are nonrefundable.